Who we are
Our website address is: https://familyveterinarymobile.com.
By calling or texting this number 800-993-7941, customers agree to receive text messages. If you no longer wish to receive text messages, you may opt out at any time by replying “STOP.”
Our new client registration form has the option to receive or decline text messages as well.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. The following companies have limited access to your information:
Ezyvet: Client and patient information is securely stored by ezyvet, a cloud-based practice information management system. This information includes your name, address, phone numbers, and email address. Your pet’s name, species, breed, sex, and date of birth as well as complete medical records are stored indefinitely on this platform. You have access to your data through the online pet portal. When you register as a client of Family Veterinary Mobile Clinic, we ask who we may share your pets’ medical records with. Nobody who isn’t on your allowed to share list will be given any information regarding your pets. Financial information is never available to anyone other than Family Veterinary Mobile Clinic, and only to those granted permission to access it, such as our financial department and bookkeeper. We do not store any credit card, banking numbers, care credit, or any other financial information in ezyvet.
Covetrus: our online store. We provide your name, primary phone number, address, and email address as well as your pet’s names, species, DOB, and sex. This information is required to set up an account for us to prescribe your pet’s medications for home delivery. Your credit card information is encrypted by their merchant services provider and we do not have access to it.
Stripe: For customers who choose monthly payments, we use your name and email address to establish an account on Stripe. We enter your credit card information which is encrypted on the site. Once entered, there is nobody who can access your credit card information, including Family Veterinary Mobile Clinic.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.