Family Veterinary
Mobile Clinic

Call or Text 1-800-993-7941

Serving the Sanford and 

Southern Pines areas of North Carolina

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Dog Wellness

Dog Wellness Products

  • Food
  • Supplements
  • Bowls and Feeders
  • Bedding
  • Safety
  • Grooming
  • First Aid Kits
  • Toys
 
Dog Behavior and Training
 

Dog Behavior and Training Products

 

Dog Chronic Disease Management

 

Products for Dogs with Chronic Conditions

  • Allergies
  • Arthritis
  • Urinary Tract Infections
  • Sensitive Stomach
  • Diarrhea
 

Cat Wellness

  • Wellness Plans
  • Guides

Cat Wellness Products

  • Food
  • Supplements
  • Bowls and Feeders
  • Bedding
  • Safety
  • Grooming
  • First Aid Kits
  • Toys
 
Cat Behavior and Training
  • Training Programs
  • Behavior Treatment
  • Guides
 

Cat Behavior and Training Products

  • Supplements
  • Training Tools
  • Crates
 

Cat Chronic Disease Management

  • Wellness Plans 
  • Guides
 

Products for Cats with Chronic Conditions

  • Allergies
  • Arthritis
  • Urinary Tract Infections
  • Sensitive Stomach
  • Diarrhea
 
Emergencies
Euthanasia

Professional Pet Sitting

Dog Walking

Clothing

Jewelry

Memorials

Home Decor

  • Pet-Friendly Furniture
  • Furniture Protectors
  • Art and Frames
  • Pillows and Accessories
  • Outdoors

Cleaning

  • Guides
  • Pet-Safe Products

Organization

  • Guides and Planners
  • Products

At Family Veterinary Mobile Clinic , we’re committed to protecting the privacy and security of your information.  Your trust is imperative to our success and we are pretty darned protective about what information we share, to whom, why, and when.

We collect information that is necessary for us to properly care for your pets and to provide the service you request.   The medical record is a legal document that details the reason you asked for our services, our findings, the recommendations we make (including those that you decline), test results, and any conversation written or oral that we have regarding your pet’s care.  We are legally required to maintain a medical record for each pet for 3 years after the last service.  Our medical records are locked down at midnight.  After that, we can not change the record except to add to it.  The amendments are time and date stamped.  This is a legal requirement to prevent insurance fraud and inaccurate records.  

Your pet’s medical record is always available to you through our pet portal.  Please do not share your pet portal password with anyone you don’t want to have access to your pet’s information.  The pet portal is part of ezyvet, our practice information management system.  Their privacy policy is here.  

Data Collected

Data About You and Your Pet

In order to provide services to you and your pet, we need your name, address, phone number, text number, and email address.  This information is collected in our New Client Form.  On that form, you have the option to opt out of text.  You can also opt out of text at any time by replying STOP to any text we sent.  

We communicate primarily by email to send your pet’s medical records which include examination findings, test results, and recommendations.  We also send appointment reminders and confirmations via email.  For that reason, if you opt out of email, we can no longer provide services to you.

Once every quarter, we send a newsletter that has practice information and updates.  We may occasionally send a newsletter at other times if we are going to be closed, have added a new service, etc.  

We require a complete medical history from all other veterinarians your pet has ever seen before we provide care.  This information is vital for our veterinarians to provide the high standard of care we are known for.  Your previous veterinarian may not respond to our requests for records; this is because they value your privacy.  You may need to contact your previous veterinarians to release the medical records to us.  

In order to provide services for your pets, we share your name, address, phone number, email address, pet’s name, age, species, breed, sex and some medical information with the following companies:

  • Covetrus, our online pharmacy, in order to provide prescriptions for your pet.
  • Any person or entity you listed on your New Client Form 
  • Any time we are legally compelled to provide data
  • Any other online pharmacy from which you requested medications

Financial Data

Financial data is NOT part of a medical record and is not disclosed to anyone for any reason unless we are legally compelled.  We do not keep credit cards “on file” or store them in our practice information management system, on our phones, computers, tablets, or any other device.  Transactions with us are made through gateways and processors that have the most secure encryption and malware protection available.  

Payment Processor Privacy Policies
  • Clover is used for in-person veterinary care purchases via credit card and ApplePay.
  • CareCredit may be used for in-person veterinary care purchases.
  • WooCommerce is used for online store purchases.
  • You may use Affirm for online store payment plans.
  • We use Stripe for payment plans and for processing online payments for pet sitting and other services.
  • Covetrus is our online pharmacy.

Cookies Policy

Last updated: January 06, 2024

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Family Veterinary Mobile Clinic, PC, 3096 S Horner Blvd Suite 301.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to Family Veterinary Mobile Clinic, accessible from https://www.familyveterinarymobile.com
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Tracking and Performance Cookies

    Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

  • Targeting and Advertising Cookies

    Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

  • Social Media Cookies

    Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: In addition to Our own Cookies, We may also use various third party plug-ins from social media networking websites such as Facebook, Instagram, Twitter or Google+ to report usage statistics of the Website and to provide social media features. These third party plug-ins may store Cookies. We do not control these Social Media Cookies. Please refer to the relevant social media networking's website privacy policies for information about their cookies.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser's official web pages.

More Information about Cookies

You can learn more about cookies here: All About Cookies by TermsFeed.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

  • By email: familyvetmobile@gmail.com

  • By phone number: 800-993-7941