We want you to be happy with everything you purchase from Family Veterinary Mobile Clinic. Our product descriptions are very detailed so you know exactly what you are purchasing. Please email us with any questions prior to purchasing. We sell 3 different kinds of products: services, virtual products, and physical products. There are separate policies for each type of product.
Services Return Policy
Services are not returnable, cancelable, or refundable after they have been provided. Services include all veterinary care, training, pet sitting, and dog walking. Payment plans are services. You are responsible for completing the payment plan as described in the details emailed to you at the time of purchase. The Family Plan is cancelable at any time by emailing us at email@example.com but the deposit is non-refundable.
If you are unhappy with the service provided, please let us know right away. We will do everything we can to make things right.
Virtual Products Return Policy
Virtual products are not returnable. Virtual products include courses, downloads, and links. You have access to our courses for 1 year after purchase. By then, we’ve probably improved the course and will offer you a free upgrade.
Physical Products Return Policy
Prescriptions, medications, and food are not returnable. If you find yourself with extra medications or pet food or treats, CARA or Lending Paws a Hand will accept them as donations for the pets in their care. If you have a problem with a prescription from our online pharmacy, please call 888-606-3336. If you ordered through a different online pharmacy, contact their customer support.
Please note that some online pharmacies are frankly terrible. We let you know when we receive and approve or decline a prescription from an outside pharmacy. We will approve the prescription once only and let you know when we have done it. It doesn’t matter how many times they tell you we didn’t authorize it, when we said we did, we did it. We’re not going to deal with any prescription authorization more than once. If you want us to mediate their mess ups for you, the charge is $250 per hour, the first hour collected in advance. I guarantee it will take at least an hour for us to fix any problem with Allivet or Heartland. We strongly recommend ordering from competent pharmacies such as our own, Chewy, or 1-800-PetMeds.
All damaged and defective items are returnable within 30 days for a full refund, including any shipping costs. There is no charge to ship the product back to us. Simply email us at firstname.lastname@example.org and let us know what the issue is. We’ll send you a return shipping label by your choice of United States Postal Service, FedEx, or UPS. Put the item in the original packaging and drop it off at your chosen shipping location. We issue a full refund by whatever method you paid as soon as we receive the item back. It may take your credit card company several days to process the return.
You may also return any non-personalized item that doesn’t work for you for any reason for a refund of the purchase price including shipping costs. Simply follow the directions above.
Personalized items can not be returned unless they are damaged or defective. So please triple-check everything before ordering.